![]() I verified that I have a pending transaction on my credit card for the refund. UPDATE 1/30/23: 2Checkout sent an email response saying that they issued me a refund. These two companies are unreliable, and I would suggest to all to not risk having the issue of not getting your activation code from them-even if you reach out for support from iMobie and 2Checkout, they are not helpful. IMobie continues to remain unresponsive, as does 2Checkout, while I await my refund. I have since tried to get a refund due to never receiving the activation code and having purchased another software called iMazing instead (it was not only less expensive-it did the job and provided me with the activation code immediately after purchase). Right away I tried reaching out to both iMobie and 2Checkout (their partner company that managers their software purchases), but iMobie has not responded at all, and 2Checkout has only responded to say that they have shared my issue with the unresponsive iMobie. I purchased AnyTrans on 1/19/23 and never received the activation code. Unreliable and unresponsive company-do not waste your time or money Thank you to the two staff members who were kind to me. ![]() ![]() They cancelled my subscription and have offered a refund, so I will wait patiently for it. UPDATE 3: Customer Support has fully solved my issue. And the funniest thing is that my phone actually fixed its boot problem without this software. (Minor update, my bank has now told me that the extra charge was a foreign transaction fee, which they made NO mention of there possibly being when I purchased the product.) The best part? Their product didn't even work with my phone. Okay, so that's just sales tax? Well, guess what? I checked my card and it turns out that $77.14 was the ACTUAL pending charge, a price that I did not agree upon when their PayPal statement, with a note written BY THEM, had explicitly told me that it was just $74.89. Believing it would be a good product to use in a dire emergency, I bought it on sale for $69.99 (per year, apparently!) excluding sales tax - PayPal showed the full charge as $74.89 per year instead. I had purchased their product called "DroidKit" in hopes that it would help recover data from my phone that was stuck in an endless boot. Half-Baked Products and Deceitful Charges(?), But Actually Helpful Staff It will be appreciated for your generous forgiveness. And we apologize again for the inconvenience may have caused to you. ![]() If you don't have any backups, we are so sorry that we can't help you this time. Considering this issue, if you have a previous iCloud backup, you can restore your device with an iCloud backup to recover messages. If you disconnect your device during the process, your data may be lost. There are possible reasons of backup failure, like system error, your computer doesn't have enough storage, etc. As these data are stored in Sandbox, you only can access them when you already had backups or had finished backup your device. But could you please give us a chance to explain this issue? Apple values user’s privacy, so it won’t let the third party software to detect your private data such as messages, voice mails and etc. We sincerely apologize that our software brought a bad experience to you. Dear Mandy, Thanks for your review but we are so sorry for the inconvenience.
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